The Holvi support team is here for you
Most questions have a fast answer in our help centre, open around the clock. And when you’d rather talk it through, our Finnish-speaking team is one call, message or email away.
Start here – our help centre is open 24/7
For a quick fix, search the help centre before anything else. Clear, up-to-date articles cover everything from opening an account to keeping your money safe.
Call us.
Talk it through with our English- and Finnish-speaking team.
Reach us at +358 75325 2935,
Mon-Fri, 10:00–17:00 (EET).
Message us.
Log in to your Holvi account and tap the message button (bottom-right).
Our virtual assistant Hilla answers instantly. Our team steps in when you need a person.
Email us.
Prefer to write or reach out right away?
Send a support request via support@holvi.com. We’ll reply as soon as we can.
Something urgent?
If it can’t wait, act here first
For time-critical problems, go straight to the right step. No queue, no guesswork.
- Lost or stolen card? Follow these instructions to lock your card. Then, order a replacement.
- Payments you didn’t make? Follow these instructions to dispute unauthorised transactions.
- Account seized or frozen? Find more information on account seizures here.
Common questions
The requests we see most. Sorted for you
Registered email
For security, always contact support from the email linked to your account – it’s how we verify it’s really you.
Card delivery & activation
Order your Holvi Business Debit Card and get it working.
