How to verify your account

Holvi’s step-by-step guide to verification

Updated: 7 June 2023

Why verify?

Step 1. Fill in the basics

Step 2. Verify your identity

Step 3. Verify your business

Before you start

To open your account faster, have your ID and business documents ready!

Which IDs do I need?

Which documents do I need?

Why do I need to verify?

As a licensed payment institution, Holvi works in a highly regulated sector. This means we need to collect specific information to help fight against financial crime.

We act in accordance with the European Anti-Money Laundering Act to make sure all our customers are who they claim to be, and that their activity is 100% legal.

This way, you and your hard-earned money stay safe!

To sum up…

We verify you and your business to:

Protect Holvi customers from fraud and losses
Protect Holvi from any kind of criminal activity
Protect other people, authorities and financial institutions in contact with Holvi and our customers

Step 1. Fill in the basics

Estimated time: 5 minutes

We’ll ask you for…

Your name and place of residence
Company information (name, type, location)
Email address and phone number
Accept our T&Cs and Privacy Policy

Depending on where you live and what type of business you run, we’ll ask your for slightly different details later.

Step 2. Verify your identity

Estimated time: 15 minutes

This step is all about making sure it’s really you opening your account. To get started, download the Holvi app on your mobile device.

🇫🇮 In Finland

Our trusted partner Signicat will verify your identity via Bank ID or Mobile ID. Unfortunately, if you don’t have one of these you won’t be able to open an account.

🇩🇪 In Germany

Our trusted partners at IDNow will verify your identity via video chat. Accepted ID types:

Passport
ID Card

🇪🇺 In Eurozone

For business owners in Austria, Belgium, Ireland and Netherlands, AutoIdent by IDnow will verify your identity via video chat. Accepted ID types:

Passport

How to verify your identity

Have your ID ready

Find someplace quiet

Then start the call. Our partners at IDNow or AutoIdent will walk you through the steps to verify.

Video chat or selfie

You’ll either to snap a selfie and a photo of your ID, or get verified simply via video call. Easy!

Technical issues with IDNow / Autoident?

Contact their support at https://www.idnow.io/contact/support/. Or reach us via live chat or at support@holvi.com.

Step 3. Verify your business

Estimated time: 30 minutes to submit
We’ll review your documents and reach out as soon as possible

This is where you’ll share some details about your business – such as expected annual turnover, business activity, origin and destination of products & services.

You’ll also use this step to inform us of your company’s ownership structure and share details on your company’s owners.

Once you’ve filled in the relevant details, we’ll ask you to submit legal documents based on your company type.

Next, our team will review your information and open your account as soon as possible!

Keep an eye on your inbox!

We’ll contact you via email if we need more details about your business.

What business details do I submit?

Estimated turnover

Total amount of money your business receives as a result of sales from goods and/or services in the current financial year. Don’t worry, this is an estimate.

How to calculate turnover

Company owners

Fill in some legal details about your company owners. What percentage of your company do they own, are they politically exposed persons or tax liable in the US?

Who can open an account

Business description

Tell us about your business and activity and provide your website, if applicable. We need to verify that you’ll be using Holvi in accordance with our Acceptable Use Policy.

Read our AUP