Need help? We’ve got you covered.

Holvi has many ways to get you the answer you need – help centre, chat support and email. Get help whenever, wherever.

Holvi help centre

For a speedy fix, search our help centre to see if we’ve covered your question before. Find engaging articles on all Holvi topics – from opening an account to all things legal.

Our help centre is open 24/7. Find up-to-date answers to your questions – anytime, anywhere.

Visit the help centre

Holvi support chat

Can’t find what you’re looking for? No problem, get personalised help in our support chat.

To receive assistance with your existing Holvi account, please login at Holvi.com. You can access the chat by clicking the “help” button in the bottom right corner of this page. Our customer support team is available on working days from 10:00-16:00.

Holvi email support

You can always reach us through our support request form. Our support team will reply as soon as possible – generally within one working day.

For security reasons, please always use the primary email linked to your Holvi account when contacting us. This allows us to verify your identity and provide you with personalised support.

Submit a support request

Holvi phone support

Currently, we do not have a direct phone support line.

That being said, there may be situations where a phone call is necessary. For this reason, we offer phone support on a case-by-case basis.

If you think your situation requires a phone call, contact our customer support team through our available channels and request a call.

Urgent questions?

Lost or stolen card? – Follow these instructions to lock your card.
Unauthorised transactions? – Follow these instructions to dispute unauthorised transactions.
Account seizure? – Find more information on account seizures here.