Need help? We’ve got you covered.
Holvi has many ways to get you the answer you need – help centre, chat support and email. Get help whenever, wherever.
Holvi help centre
For a speedy fix, search our help centre to see if we’ve covered your question before. Find engaging articles on all Holvi topics – from opening an account to all things legal.
- How do I open an account?
- How do I send and receive money?
- How do I cancel payments?
- How does Holvi keep my money safe?
Our help centre is open 24/7. Find up-to-date answers to your questions – anytime, anywhere.
Holvi support chat
Can’t find what you’re looking for? No problem, get personalised help in our support chat.
To receive assistance with your existing Holvi account, please log in before using our chat support. To access the chat, click the “help” button in the bottom right corner of this page. Our chatbot, Solvi, is immediately ready to help you.
If you require further assistance, our customer support team is available in our live chat on working days from 10:00-16:00.
Holvi email support
What about outside of working hours?
No worries, you can always reach us through our support request form. Our support team will reply as soon as possible – generally within one working day.
For security reasons, please use the primary email linked to your Holvi account to contact us. This ensures that we can verify your identity and provide you with personalised support.
Holvi phone support
At this time, we do not have a direct phone support line accessible to all customers.
That being said, we understand that there may be situations where a phone call is necessary. For this reason, we offer phone support on a case-by-case basis.
If you feel that your situation requires a phone call, please reach out to our customer support team through our available channels and request a call. Our team will work with you to arrange a convenient time to discuss your needs over the phone.
Urgent questions?
- Lost or stolen card? – Follow these instructions to lock your card.
- Unauthorised transactions? – Follow these instructions to dispute unauthorised transactions.
- Account seizure? – Find more information on account seizures here.
Frequent support requests
Registered email address
For security reasons, always use your registered Holvi email to contact support.
User management
How do you invite users to your account & manage access rights?
Interested customer
Do you fulfil our main acceptance criteria for opening a Holvi account?
Card delivery & activation
How can you order and activate your Holvi Business Debit Card?
Send & receive money
How do you send and receive money with Holvi? How can you top up your account?
Account statements
Oh no, it’s tax time. Where can you find your account statements?
Cancelling payments
What options do you have for cancelling outbound payments?
Security at Holvi
How does Holvi keep your data, account and money safe?