The Holvi Support is there for you
Most questions have a fast answer in our help centre, open around the clock. And when you’d rather talk it through, our German-speaking team is a call, a message or an email away.
Start here – our help centre is open 24/7
For a quick fix, search the help centre before anything else. Clear, up-to-date articles cover everything from opening an account to keeping your money safe – written to be read, not decoded.
Call us.
Talk it through with our German-speaking team.
+49 30 568 37032
Mon–Fri, 13:00–17:00 CET. We’re extending these hours as the team grows.
Message us.
Log in and tap the message button (bottom-right). Our virtual assistant Hilla answers instantly. Our team steps in when you need a person.
Email us.
Prefer to write or reach out right away? Send a support request via support@holvi.com. We’ll reply as soon as we can.
Something urgent?
If it can’t wait, act here first
For time-critical problems, go straight to the right step. No queue, no guesswork.
- Lost or stolen card? Follow these instructions to lock your card. Then, order a replacement.
- Payments you didn’t make? Follow these instructions to dispute unauthorised transactions.
- Account seized or frozen? Find more information on account seizures here.
Common questions
The requests we see most. Sorted for you
Registered email
For security, always contact support from the email linked to your account – it’s how we verify it’s really you.
Card delivery & activation
Order your Holvi Business Debit Card and get it working.
Frequently asked questions about Holvi support
Start with the 24/7 Help Centre for a fast answer. If you’d rather talk to someone,
- log in to message our team,
- call +49 30 568 37032 during business hours or
- submit your question through the support request form (best for non-customers) or
- send a support request by email to support@holvi.com.
Yes. Our German-speaking team takes calls on +49 30 568 37032, Monday to Friday, 13:00–17:00 CET.
The help centre is open 24/7, so you can find answers any time. Phone and messaging support run during business hours.
Lock the card straight away in the app or via the Help Centre guide, then order a replacement. If you spot payments you didn’t make, report them as an unauthorised transaction.
You need to use your registered email for security reasons. Using the email linked to your Holvi account lets us verify that it’s really you and give you proper, personalised help.
Of course. Send your question through the support request form or chat with our virtual assistant Hilla. No account needed.